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eDemocracy from the Top Down

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Abstract: Bristol City Council is pleased to have commissioned this report as part of its role as evaluation lead for the Local e-Democracy National Project. Outside of this role Bristol has considerable experience of implementing council led approaches to e-consultation and e-democracy. This evaluation report looks at the ways in which councils can most effectively use new technologies to engage with their citizens. The relationship between local authorities and citizens has traditionally been driven from the top down, with councils making decisions about what information to share with the public, and what issues to consult citizens on. It is widely believed that by employing some of the new communication technologies that are becoming increasingly idespread citizens can have a far greater say in political decisions making. The potential of these new technologies is exciting, and the idea that they might
revitalise democracy is seductive. However we must recognise that there is more to this process than simply providing a range of electronic tools. E-engagement entails a range of practices, techniques and technologies which do not comprise inherent
'solutions', but must be integrated into a broader adaptation of government-citizen relationship-building.

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